Shipping policy

Shipping Policy

Last updated: July 8,2026

Thank you for choosing handmade embroidery. Every piece in our collection is hand-stitched with care by skilled artisans. Because each item is made after you place your order, please allow additional time for production before shipping.

1. Production Time

All our embroidery pieces are handcrafted after you place your order – no two are exactly alike.

Since each creation is unique, we kindly ask for your patience. The exact production timeline will be confirmed with you shortly after your order is placed.

If you have a deadline in mind, please reach out to us before you order – we're happy to discuss your timeline and let you know if it's feasible.

2. Shipping Destinations

We offer free worldwide shipping to all destinations. No minimum purchase required.

We ship to most countries and regions. If your location is not available at checkout, please contact us and we’ll do our best to assist.

3. Shipping & Customs

We ship using DDP via express air freight, which means all customs duties, import taxes, and fees are already included in the price you pay, no unexpected charges – what you see at checkout is what you pay.

Estimated delivery time: 7 – 15 business days after your order has been dispatched.

4. Processing & Handling

  • Processing time: After production is complete, we will prepare and package your order for shipment within 2–5 business days.

  • Tracking: A tracking number will be sent to your email as soon as your order is dispatched.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website or through your Shopify account.

If you have any issues with tracking, please contact us and we’ll help locate your package.

6. Lost or Delayed Packages

We take great care in packaging and shipping your order. However, delays or losses can occasionally occur due to factors beyond our control (customs, postal strikes, weather, etc.).

If your package has not arrived within the estimated timeframe:

  • Check the tracking link for updates

  • Contact your local post office with the tracking number

  • If still unresolved, email us within 30 days of the shipping date, and we will assist you

We are not responsible for packages that are confirmed as delivered by the carrier but reported missing.

7. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We cannot reroute or change the address once the order has been shipped. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your cost.

8. Contact Us

If you have any questions about your order or our shipping policy, please reach out:

📧 support@yuenembroidery.com
We’ll respond within 24 hours.